Refund policy
At Success in Coaching, we want to ensure your complete satisfaction with our products. We offer a unique and customer-focused return policy tailored specifically for our exceptional range of Gourmet Coffees, T-Shirts, Mugs, and Sports Wear. Please read the following guidelines carefully:
30-Day Satisfaction Guarantee: We provide a generous 30-day return window, starting from the date you receive your item. This means you have ample time to evaluate your purchase and request a return if needed.
Eligibility for Returns: To be eligible for a return, your item must meet the following criteria:
- It should be in the same condition as when you received it, unworn or unused, with all tags intact.
- The item must be in its original packaging.
- You must have the receipt or proof of purchase.
Initiate a Return: To start a return process, please contact us at info@successincoachingdesign.com. Our dedicated customer service team will guide you through the return process and assist you promptly.
Return Shipping and Instructions: If your return is accepted, we will provide you with a return shipping label and detailed instructions on where and how to send the package. Please note that we cannot accept items sent back to us without prior request.
Contact Us: For any questions or concerns regarding returns, please don't hesitate to reach out to us at info@successincoachingdesign.com. We are here to address your queries and provide timely assistance.
Damages and Issues: Upon receiving your order, we kindly ask you to inspect the items carefully. If you notice any defects, or damages, or if you happen to receive the wrong item, please contact us immediately. We will assess the issue promptly and take appropriate actions to make it right.
Exchanges: If you wish to exchange an item, the quickest way to ensure a smooth process is by returning the original item. Once your return is accepted, you can proceed with a separate purchase of the desired item.
European Union 14-Day Cooling Off Period: In compliance with the regulations governing merchandise shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason, without the need for justification. The same eligibility criteria mentioned earlier apply in this case as well.
We value your satisfaction and strive to provide an exceptional shopping experience. Should you have any further inquiries or require assistance, please don't hesitate to contact us at info@successincoachingdesign.com.